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Hobby king 
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Joined: 26 Aug 2011, 02:10
Posts: 3980
Location: Genk
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Post Number:#41 Re: Hobby king
Het rare is Rene

Ik heb die dag een bestelling gedaan bij hobbyking en 2 games op verschillende sites gekocht.

Die 2 games had ik wel na 5minuutjes. Visa/Mastercard is ook direct hoor :wink:

Denk gewoon dat ze het over het hoofd hebben gezien of het was de fout van de bank, wie weet, anyway next time = paypal

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Kiek die Nitro Rustler GOAAAN !!!!!!11!!!11!
Vergeet je hier niet op te geven en te kijken wie waar woont!


04 Sep 2013, 17:11
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Joined: 26 Aug 2011, 02:10
Posts: 3980
Location: Genk
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Post Number:#42 Re: Hobby king
Zo ik ben een "gold member" op hobbyking zag ik net :sante:

Victory is mine

EDIT:

Doeme, verkeerd gekeken he ipv europeese warehouse te pakkken heb ik die van Hong kong genomen :whistle: mja 45dagen kan het duren ...

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Kiek die Nitro Rustler GOAAAN !!!!!!11!!!11!
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06 Sep 2013, 18:56
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Joined: 26 Aug 2011, 02:10
Posts: 3980
Location: Genk
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Post Number:#43 Re: Hobby king
Quote:
URGENT UPDATE

Our International Warehouse based in Hong Kong has been affected by changes in Hong Kong Customs policy. The new Customs Department policy is to inspect ALL parcels leaving Hong Kong (not just HobbyKing) and is refusing to accept shipments containing certain items.
This has caused two major issues that I wish to address:

Issue One
All orders containing lithium-based batteries that were placed between the 23rd of September and 2nd of October have been refused by customs and are being returned to our shipping dock in Hong Kong. Some orders not containing these items could also have been affected. This has also caused further delays to orders containing these items due to the backlog.
To remedy this, we at HobbyKing are upgrading all returned shipped items to a premium courier provider that will deliver your parcels to you shortly.

Issue Two
Due to the above issue, our Customer Service channel has been overwhelmed. This means that unfortunately all customers will have difficulty contacting Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL get back to you as soon as possible. To improve efficiency and improve response time, we request that you create just ONE support ticket. Your help on this matter is greatly appreciated.


To ensure that this does not happen again, we are:

- Integrating SCS Express as a shipping option from Hong Kong to Europe. SCS have their own in-house Customs officers which will streamline the process and ensure faster dispatch and delivery.
- Establishing another Customer Service Centre in the United States which will be staffed by modelers and will be able to answer all technical product enquiries. This is in addition to our two other Customer Service Centers.
- Expanding our existing EU warehouse so that more customers can enjoy lower shipping costs and receive their orders quickly.
- Negotiating with different shipping companies to be able to offer a complete range of shipping options.


As you can see, we are urgently taking steps to fix this issue. We have all hands on deck packing orders and answering emails (from Senior VPs to secretaries to janitors) to ensure that this backlog is met. We expect to be up-to-date within the a couple of weeks.

Please know that we strive to provide you with the best possible service. We regret any inconvenience or frustration that you have experienced.

Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.

Sincerely,

Anthony Hand
President
HobbyKing



Deze net gekregen, goede service lijkt me zo dat ze teminste zeggen wat aan de hand is

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Kiek die Nitro Rustler GOAAAN !!!!!!11!!!11!
Vergeet je hier niet op te geven en te kijken wie waar woont!


11 Oct 2013, 14:48
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Joined: 28 Nov 2007, 20:53
Posts: 6189
Location: Ursel
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Post Number:#44 Re: Hobby king
Ja ... het is overal crisis hee zelfs in China :mrgreen: en dan komen er meer controles op fraude en .... de Chinezen kennen er wat van :whistle: kijk maar naar de bedragen die ze aanbevelen om op onze bestellingen te zetten :roll:
En dat van die batterijen is al een tijdje (meer dan een jaar) aan de gang Lipo's werden nog enkel verstuurd via "Swiss Air" er waren ergens problemen met de verzekeringen.
Mooi dat ze verwittigen maar .... mensen die al langer dan normaal zitten te wachten op hun bestelling weten nu wel hoe het komt maar zijn daar niet mee geholpen hee . :confusion-waiting: :angry-banghead:

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Uit je fouten kan je leren <<Hoe sneller je ze maakt hoe meer tijd je hebt om ze te herstellen >>


12 Oct 2013, 10:40
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